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A Quick Look at the New Quicken
So I recently toured the new Quicken Loans headquarters in Detroit, complete with bustling employees, yakking mortgage bankers and scurrying lawyers. And I have four words for you: scratch-and-sniff wallpaper.
Yes, the offices in the Compuware Building have cherry- and banana-scented paper on a select number of walls. Why does this matter? Other than being just plain wacky, it gives Detroit something it needs and will continue to need: A place where people want to work. Where they want to hang out. And a place where they want to stay.
As an aside, the folks that work there came from Livonia to downtown. They were in a largely surburban area where you have to drive to most everything. Well, downtown Detroit is different. You can walk – un-abused, quickly and effectively – to anything you want. Food, drink, clothing, stationary, you name it. Everything a modern office worker could want is within a short distance – or you could hop on the Peoplemover and there it is…the city, at your feet. I don't think they're used to that.
Get ready, Detroit. You've got some new people in town, and they're ready to live. Give them something to live for, damnit.
Some background: Quicken via Chairman and Founder Dan Gilbert moved about 1,700 team members to this beautiful office building just outside Campus Martius park. They came from five companies: Quicken Loans, Fathead (which makes the most amazing wall art), Quizzle (a personal finance kind-of company), In-House Realty and One Reverse Mortgage.
These workers took over four floors (9-12) and about 244,000 square feet in a five-year lease. That is about the size of a Super Wal-Mart or similar mass-market store. It's big…very big. Endless. Overwhelming. You need a map to find the bathrooms kind of thing.
And there are perks to moving here from there. There is free parking, something few downtown workers get to enjoy. There is the Compuware fitness center, daycare center and cafeteria, all of which are top-notch.
More on the building: It is eco-friendly. It is touchy-feely with its textured walls that also serve as corkboards and dry-erase boards. As Quicken notes: the building design is meant to “encourage creativity, openness, communication and collaboration.” There are bright colors everywhere. There are open spaces with beanbags and the like, crafted for lounging or meeting, depending on how busy you are.
Then there are these stunning outdoor patios that are Wifi compatible that I could die for – but you know few people will ever use. Come on, people! This is Quicken! They are too busy making the money and selling the stuff to breathe fresh air! (That's why there are cappuccino machines and popcorn makers in their fully stocked kitchens! Newspapers and wire services do the same thing to get you to never leave the friendly confines of your desk! But I digress). I do love that the design thought of them as people, not robots. There are even these cool desks that let you sit or stand, depending on your working style. That also makes it easier for the mortgage guys and gals to do their jobs.
And there is so much homage given to the city that surrounds them. The furniture is by Herman Miller – a nice shoutout to the local furniture icons (Holla!). Each team area is named after a city district. The conference rooms have names like Boblo, Palmer Park, Cliff Bells and the like.
Melissa Price, one of the design divas that made this office happen, noted that the team modeled the offices on cool companies like Google. They did employee surveys. They read books. They did massive research into making this office stand out and kick butt compared to everything else out there. And it shows. The energy is palatable. And the design is so enjoyable. The views are amazing – this is Detroit, pure and not-so-simple. And I like it.
Eventually, Quicken hopes to build its own headquarters downtown. They still have the land, and they have the drive. But, unfortunately, the real-estate and finance market isn't what it used to be. So they will enjoy their time here in the Compuware digs – and Detroit should be happy to have them.
So, thank you, Mr. Gilbert. Thank you for fulfilling your promises. Thank you for giving some living beings to downtown Detroit. And keep those mortgage rates low. Maybe we can get a few more folks to move to the city, too. Then we'll be cooking with gas.
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1
It would have really been a great development if Quicken had brougt to the city a diversed pool of mortgage girls and gals..
Given Gilbert's racially tinged remarks about Lebron I am not surprised the majority of people of occupy this beautiful space do not reflect the demograpics and hue of the citizens of the Detroit ..
Perhaps when Quicken builds thier HQ in the city the composition of Quicken's work force will truly be reflective of the city it is a good way to score points without having Lebron..I would love to be a witness to that score....
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2
As a QL team member, I make great use of the balconies. In fact, they are furnished so that we can relax and enjoy the outdoors. I just can't wait for a nice fall rainstorm, that is when I really plan to make use of the balcony.
Team members are also getting out and about. There was a concert in Campus Martius at lunch last Wednesday and I was happy to see many of my fellow team members out there enjoying the live music.
But, most importantly, I hope when you were out you had an opportunity to sit in one of the beanbag chairs. They are so comfortable you really never want to get up!
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3
haha Thrash, does the phrase "cut off your nose to spite your face" mean anything to you?
Fantastic article Karen
This move combined with the pending Blue Cross move downtown give me hope that the city will come around. These Firms will bring people with disposable income (whatever color they may be the money is always green thrashey) downtown on a regular basis (read; not for a sporting event). I hope upon hope that these people enjoy being downtown, and maybe move in, or at least stick around after hours to have some fun. -
4
rif23,
Excuse me I don't understand your glee?? I am concerned about employment in urban venues..I am also concerned about high levels of unemployment in Black venues...
Of course when more people are employed and of course when high rates of unemployment for Black folks are reduced then it follows the city and other urban venues will prosper...
I hope that makes you happy and full of glee...It would bring smiles to my face...
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5
Thrashey
that is possibly the most egregious "straw-man" argument I have ever heard.
I take no glee in urban under employment, I find your need to race-bait, even in the face of a positives for this city, amusing.
The fact is that this Quicken move is a positive for the city of Detroit and your inability to accept this is amusing.
Would it be better If quicken hired a bunch of unemployed Detroiters....Yes, Is that a realistic option at this point....No
The point of my comment is simple economics that bringing more employed people into Detroit will create greater demand for services
Greater demand for services will require that service providers hire more employees
Presumably these employees will be Detroiters
A rising tide raises all ships aye' Thrash -
6
rif23,
SO in other words you agree with me regarding the economics of employment in urban venues and of course with regard to Black unemployment...THANKS!!
With regard to your fiction about me and race baiting..Sorry to disappoint you yet again..I never invented the "race card" or its derivatives i.e race baiting etc those were behaviors created by white racism along with segregation, disparate treatment, racial profiling etc..
Firms like Quicken which abandon other cities and leave them with vacant buildings and loss of commerce and tax revenues are a sad reality of today 's ugly global marketplace..
I am sure Karen will get to the subject matter of Quicken's labor force demographics and the issue of firms relocating to the city and the requirements that cities should demand of these firms with regard to equal employment compliance in exchange for tax credits and subsidies in the move..
Karen is a talented journalist..I am just a brother off the block trying to make a difference..
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7
GT: You are a moron. A quick check of your (public) LinkedIn profile shows you are a law school dropout who is either unemployed or at least not meaningful employed enough to do anything but blog all day. (And by the way, checking a blog or an occasional post by the rest of us is in no way comparable to your participation on this forum.) I would suggest that your "think tank" start expanding to doing something more than a daily blog. Maybe during your time as Wayne you could have learned a little more about logic and argument. Unfortunately, instead we are all left with your ramblings. Also, while I'm on the subject. Get a reality check. You are not a legend or anything of any significance. People who are legends inspire action, promote positive growth, and unite communities. You are just a bigot who hides behind race and white man oppression for your shortcomings, don't flatter yourself.
As far as Quicken goes: This company hires young professionals who move to the city and suburbs. When we look to revitalizing the city, we should look to these people who are potential first time homebuyers, who are interested in living in urban environments, who have disposable income, who will raise their children in Detroit. Pretending that this city can turn itself around without educated professionals living in it is naive. Hopefully a fair number of these professionals come from the city, but just becuase some don't is no reason to bash the move. -
8
bmlaw,
Nice to meet you as well....BTW I attended 2 law schools and I own my own business.. Oh yeah I can arrive late at work, take late lunches and even extended vacations..lol,lol,lol
You really are a lousy spokesperson for your employer are you sure you have permission to discuss this subject matter..... Your responses to my concerns about inclusion and diversity suggest not only am I on target but your petty nastiness and defensive demeanor also suggests a lot of envy and angst..Either you are a Black apologist or the usual AWM types that resent talented, independent and prosperous Black men like
me..I bet my zip code pisses you off as well..BTW I am a stakeholder in the city I will continue to explore and probe and seek answers to whatever questions I so desire whenever the issue of employment and inclusion intersects..
Now run along and answer the phone or tend to others emails of course keep checking this site for my legendary comments and insights...tee hee
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9
Karen was duly impressed with the interior spaces of the new Quicken offices but only barely mentioned who was responsible for that design. One slight mention of "design diva" ( now there's an insult to a professional if there ever was one) is hardly in keeping with the stated goal of encouraging young creative types to make Detroit their home. I can understand how the local press constantly ignores archgitects and designers in their so-called coverage of new buildings and spaces but Time should be better than that.It's no wonder that design professionals go elswhere to get their due.
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10
Early 50's revisited and hyped.
That's when Detroit was in it's heyday.
You have to simply decide whether or not you want to have an exciting and viable city or not.
When we went to pick up the Innovation Michigan Award I drove Megan around downtown Grand Rapids and she commented that it was a lot nicer than Downtown Detroit.
So that's the choice. Do you want a downtown or not.
That was the choice before Pierre Heftler and the Deuce.Either build it or give up.
The demographic issue of race is and will continue to have to be improved through education and laying aside the snitch conversation because integrity is a real issue.
Integrity, not skin color is the issue.
Bill
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11
Check this out...New York Times, no less
http://www.nytimes.com/2010/09/01/realestate/01detroit.html?_r=1
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12
Super article in the NYT...We need more of this in every area of the city....I hope once we get out of these 2 wars we can deflect those revenues to rebuilt our own cities...
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13
All,
Ignore the Thrashman. He's trying to hijack a story about something great to skew it to suit his "victim image."
The building is terrific. The workforce is enjoying the heck out of the city and the city is enjoying the heck out of the influx of economics that are being infused.
Thanks Detroit for such a warm welcome!
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14
Don't ignore threefiveoff just observe how shallow people cannot handle honest and direct dialouge about the issues of diversity, inclusion and equal employment opportunity...
Notice how defensive clerk types like him like to demonize me with the tired dogma of conservatisim by invoking terms like "victim image'..
Of course the influx of commerce and finance would also exist if people of color were part of Quicken's city workforce..
Of course folks who hide behind an alias and a pc did not expect this candid welcome from people like me ..These industocrats thought I would be as shallow as they are but of course that will never happen..
















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